stay home > protect the NHS > save lives
If the doctor needs to see you they will invite you to the surgery. Please do not come to the surgery unless specifically asked to do so by a GP or nurse. When attending please wear a face covering in accordance with Public Health England advice.

All appointments are now being triaged by the doctors over the telephone, to establish if a face to face appointment is needed. Many problems can be addressed by telephone or video consultation, and sending an eConsult first with additional information and photographs can help with this.
The advice regarding SARS-CoV-2 Coronavirus & COVID-19 disease is changing frequently, please check the GOV & NHS websites for updates.
GOV UK Coronavirus infoNHS Coronavirus infoNHS 111 Coronavirus assessmentStay at home info

If you have coronavirus symptoms

Reviewed 20/05/2020

Book and cancel appointments, request repeat prescriptions, view and download your medical record, including test results.

Do you need to see or speak to a doctor or nurse? Contact us online, by phone or come in to the surgery.

Check our opening days and times including special closing dates such as training and Bank Holidays.

I need medical advice

On-the-day appointments for unexpected, medically urgent problems that cannot wait for a routine appointment are available every day.

If you aren't sure if your problem is urgent or not, try our eConsult service which will guide you to the most appropriate option.

If you do need to be seen, please call 3176244 as soon as possible after 08:00. If all the available appointments for the day have gone, you will be called back by the triage doctor to discuss the problem further.

If your problem is of a non-urgent nature, you can submit an eConsult online, and we will respond within two working days, or book a routine appointment using one of the apps or by telephone (these may be 2-3 weeks away). Click here for information on how to make an appointment.

Please note that different procedures are in place during the COVID-19 pandemic

Opening hours

May Spring Bank Holiday

NHS England has confirmed that unless something unusual or unexpected occurs with regards to Covid-19 rates, it intends treating the 25th May as a normal Bank Holiday, meaning that normal Out Of Hours arrangements will cover that day.  Therefore we are not expecting to be open that day.


Use our eConsult facility to get information or seek advice whenever or wherever it's convenient. We will respond within one working day.

At the Practice

Our doors are open weekdays 08:00-18:00, 'phone lines open until 18:30.

GP Extended Access

[This service is temporarily suspended during the COVID-19 pandemic] You can see a Liverpool GP for routine matters until 21:00 on weekdays, 09:00-16:00 on Saturdays and 09:00-13:00 on Sundays. If you would like to book one of these appointments, please call the surgery and book via our Care Navigators. These appointments are not with the Grassendale GPs.

Out of hours

If you cannot wait until we re-open you can access urgent advice via NHS 111 (by telephone or online at: or use eConsult to get advice and if necessary submit a request to one of our GPs.

Half-day closing

Usually in the last week of the month (except August & December) we shut for one afternoon at 13:00 to allow for training of our staff - for example the doctors being re-certified for their CPR and defibrillator training. Reminders will be posted on our Twitter feed and visible here on the website. So far during the Coronavirus pandemic these training sessions have been cancelled and we have been open as usual. This may restart in June.