During COVID different procedures are in place

On-the-day appointments for unexpected, medically urgent problems that cannot wait for a routine appointment are still available every day.

If you aren't sure if your problem is urgent or not, try our eConsult service which will guide you to the most appropriate option.

If you think do need to talk to a doctor or nurse, please call 3176244 as soon as possible after 08:00. You will be called back by a clinician to discuss the problem further. We may be able to address your problem by telephone or video call, but if you need examining you will be offered a face to face appointment at the surgery.
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If your problem is of a non-urgent nature, you can submit an eConsult online, and we will respond within one working day. Click here for information on how the appointment system works.

Online

Use our eConsult facility to get information or seek advice for you or your child whenever or wherever it's convenient for you. We will respond within one working day.

At the Practice

During the COVID-19 pandemic we have suspended the facility to just walk in to the Practice. You can still drop off paper prescription requests in the letterbox (although request prescriptions can be requested from home using online access); access in to the building is only for patients who have been invited in, screened for COVID symptoms, and have a booked appointment. We ask all those attending to wear a face covering.

GP Extended Access

You can see a Liverpool GP for routine matters until 21:00 on weekdays, 09:00-16:00 on Saturdays and 09:00-13:00 on Sundays. If you would like one of these appointments, please call the surgery and book via our Care Navigators. These appointments are not with the Grassendale GPs.

Out of hours

If you cannot wait until we re-open you can access urgent advice via NHS 111 (by telephone or online at: 111.nhs.uk) or use eConsult to get advice and if necessary submit a request to one of our GPs.

Half-day closing

Usually in the last week of the month (except August & December) we shut for one afternoon at 13:00 to allow for training of our staff - for example the doctors being re-certified for their CPR and defibrillator training. Reminders will be posted on our Twitter feed and visible here on the website.

The half-day closures for 2021 are:
Wed 24th March
Thurs 29th April
Wed 26th May
Thurs 24th June
Wed 28th July
Thurs 30th September
Wed 27th October
Thurs 25th November