Sometimes if it is very busy we may have to temporarily turn off the PATCHS service. It will be reactivated the following day. This is to make sure that the doctors and nurses can keep up with all the requests, and to make sure that everyone gets the help they need. If there is an urgent medical problem please call the surgery.
You can now call on the same day you want to be seen, and we will try to give you an appointment for that day. This is for both routine and urgent problems. Please call 3176244 soon after we opens at 8:00a.m, because there are only a certain number of appointments available each day. Our Care Navigators will ask for someinformation to make sure you are booked in with the right service. Even if the appointments are full, if you have an urgent problem the doctor on-call will give you a call back to see how they can help you.
If you aren't sure if your problem needs a discussion or examination with the doctor, try our online consultation (PATCHS) service which will guide you to the most appropriate option, which may include self-help, or self-referral to other more appropriate local services such as Talk Liverpool or a local community pharmacy.
The door is open 08:00-18:00 (telephones 08:00-18:30) Monday-Friday, excluding bank holidays.
Repeat prescription requests are best made online, however you can still drop off paper prescription requests in the letterbox.
Use our PATCHS facility to get self-help information, or seek advice for you or your child. It is available from 08:00 on Monday until 18:30 on Friday. We will aim to respond within one working day. Please note that if it very busy we may have to turn off the PATCHS service for patient safety. This is to make sure that the doctors and nurses can keep up with all the requests, and to make sure that everyone gets the help they need - it would not be safe to allow unlimited requests to keep coming in if the doctors do not have time to look at them. If PATCHS is off, but you have an urgent medical problem, please call the surgery.
You can see a Liverpool GP for routine matters until 21:00 on weekdays, 09:00-17:00 on Saturdays and 09:00-13:00 on Sundays. If you would like one of these appointments, please call the surgery and book via our Care Navigators. These appointments are not with the Grassendale GPs.
If you cannot wait until we re-open you can access urgent advice online at: 111.nhs.uk or by telephoning 111.
Sometimes are we shut on a Thursday from 13:00 to allow for essential training of our staff - for example the doctors being re-certified for their CPR and defibrillator training. This is a maximum of ten times per year, and there is cover from the local 111 service for urgent matters that can't wait until the next day. Notice of these closures will be posted on the surgery gates, on our Twitter feed, and here on the website.
To be confirmed