Our gate will remain locked after 19th July to prevent overcrowding in the waiting room, and maintain social distancing. Reception remains open for enquiries, with a Care Navigator always available to help - please just press the doorbell.

If attending for an appointment, please arrive at your designated time (don't come early), please continue to wear a face-covering, and observe the one-way system in place.

You can read more about why these precautions remain in place, along with other information about COVID-19 including vaccination, on our dedicated page:

COVID-19 page

Do you need advice from a doctor or nurse? Contact us online, by phone, or in person.

Liverpool CCG provides a News Feed for health news across the City

VIew and cancel booked appointments, request repeat prescriptions, view and download your medical record, including test results.

Check our opening days and times including special closing dates such as training and Bank Holidays.

I need medical advice

During COVID different procedures are in place

On-the-day appointments for unexpected, medically urgent problems that cannot wait for a routine appointment are still available every day.

If you aren't sure if your problem is urgent or not, try our eConsult service which will guide you to the most appropriate option.

If you think do need to talk to a doctor or nurse, please call 3176244 as soon as possible after 08:00. You will be called back by a clinician to discuss the problem further. We may be able to address your problem by telephone or video call, but if you need examining you will be offered a face to face appointment at the surgery.

If your problem is of a non-urgent nature, you can submit an eConsult online, and we will respond within one working day. Click here for information on how the appointment system works.

Opening Hours


Use our eConsult facility to get self-help information, or seek advice for you or your child wherever it's convenient for you. We will respond within one working day.

At the Practice

The reception is open 08:00-18:00 Monday-Friday (excluding bank holidays). The practice is available by telephone 08:00-18:30 Monday-Friday.

Although COVID-19 restrictions in England are easing, we cannot leave the gate open for anyone to walk in to the Practice due to the confined size of our waiting area. However, there is still a Care Navigator posted in reception (as there has been throughout the pandemic), so if you want to make an enquiry in person, then simply ring the bell and a member of staff will come to you.

You can still drop off paper prescription requests in the letterbox (although request prescriptions can be requested from home using online access).

Access in to the building is only for patients who have been invited in, screened for COVID symptoms, and have a booked appointment. We ask all those attending to wear a face covering. If the waiting room is full to its "socially-distant" capacity, you may need to wait outside until space is available.

GP Extended Access

You can see a Liverpool GP for routine matters until 21:00 on weekdays, 09:00-16:00 on Saturdays and 09:00-13:00 on Sundays. If you would like one of these appointments, please call the surgery and book via our Care Navigators. These appointments are not with the Grassendale GPs.

Out of hours

If you cannot wait until we re-open you can access urgent advice via NHS 111 (by telephone or online at: 111.nhs.uk) or use eConsult to get advice and if necessary submit a request to one of our GPs.

Half-day closing

Usually in the last week of the month (except August & December) we shut for one afternoon at 13:00 to allow for training of our staff - for example the doctors being re-certified for their CPR and defibrillator training. Reminders will be posted on our Twitter feed and visible here on the website.

The half-day closures for 2021 are:
Wed 28th July
Thurs 30th September
Wed 27th October
Thurs 25th November