You can read more about why these precautions remain in place, along with other information about COVID-19 including vaccination, on our dedicated page:
COVID-19 pageDuring periods of very high demand we may temporarily suspend the eConsult service. It will be reactivated the following day. This is for patient safety, as there is a finite limit to our capacity for clinicians to review eConsults in addition to the rest of their telephone and face-to-face appointments. If there is an urgent medical problem please call the surgery.
You can now ring on the day you wish to consult with a clinician, for an appointment the same day. You must ring before 13:00 at the latest, and appointments are of course finite, so if the appointments for that day have already been booked by other patients you will be asked to call back the next day unless it is an urgent medical problem which cannot wait.
If you aren't sure if your problem needs a discussion or examination with the doctor, try our eConsult service which will guide you to the most appropriate option.
If you think you do need to talk to a doctor or nurse, please call 3176244 as soon as possible after 08:00. You may be called back by a clinician to discuss the problem further. We may be able to address your problem by telephone or video call, but if you need examining you will be offered a face to face appointment at the surgery.
Use our eConsult facility to get self-help information, or seek advice for you or your child wherever it's convenient for you. We will respond within one working day. Please note that during periods of very high demand we may temporarily suspend the eConsult service for patient safety. There is a finite limit to our clinician capacity and if we are unable to review eConsults in addition to the rest of the telephone and face-to-face appointments then we cannot allow more to be submitted. If there is an urgent medical problem please call the surgery. In the event of eConsult suspension it will automatically be reactivated the following working day.
The reception is open 08:00-18:00 Monday-Friday (excluding bank holidays). The practice is available by telephone 08:00-18:30 Monday-Friday.
Although COVID-19 restrictions in England are easing, we cannot leave the gate open for anyone to walk in to the Practice due to the confined size of our waiting area. However, there is still a Care Navigator posted in reception (as there has been throughout the pandemic), so if you want to make an enquiry in person, then simply ring the bell and a member of staff will come to you.
You can still drop off paper prescription requests in the letterbox (although repeat prescriptions can be requested from home using online access).
Access in to the building is only for patients who have been invited in, screened for COVID symptoms, and have a booked appointment. We ask all those attending to wear a face covering. If the waiting room is full to its "socially-distant" capacity, you may need to wait outside until space is available.
You can see a Liverpool GP for routine matters until 21:00 on weekdays, 09:00-16:00 on Saturdays and 09:00-13:00 on Sundays. If you would like one of these appointments, please call the surgery and book via our Care Navigators. These appointments are not with the Grassendale GPs.
If you cannot wait until we re-open you can access urgent advice via NHS 111 (by telephone or online at: 111.nhs.uk) or use eConsult to get advice and if necessary submit a request to one of our GPs.
Usually in the last week of the month (except August & December) we shut for one afternoon at 13:00 to allow for training of our staff - for example the doctors being re-certified for their CPR and defibrillator training. Reminders will be posted on our Twitter feed and visible here on the website.
The half-day closures for 2022 are yet to be confirmed. There is no closure in January.