All appointment requests are being triaged, regardless of the nature of the problem. We have found that most problems can be addressed through eConsult, telephone or video consultation. However, if the clinician determines that you need to be seen and examined in person, they will invite you to the surgery. Please do not come to the surgery unless specifically asked to do so by a GP or nurse.
If attending, please wear a face-covering in accordance with Public Health England advice.

If you have symptoms suggestive of COVID-19

The advice regarding SARS-CoV-2 Coronavirus & COVID-19 disease is changing frequently, please check the GOV & NHS websites for updates:
GOV UK COVID-19 infoNHS COVID-19 infoNHS COVID-19 assessmentStay at home info
Reviewed 06/06/2020

Book and cancel appointments, request repeat prescriptions, view and download your medical record, including test results.

Do you need to see or speak to a doctor or nurse? Contact us online, by phone or come in to the surgery.

Check our opening days and times including special closing dates such as training and Bank Holidays.

I need medical advice

Please note that during the COVID-19 pandemic different procedures apply.

On-the-day appointments for unexpected, medically urgent problems that cannot wait for a routine appointment are still available every day.

If you aren't sure if your problem is urgent or not, try our eConsult service which will guide you to the most appropriate option.

If you think do need to talk to a doctor or nurse, please call 3176244 as soon as possible after 08:00. You will be called back by a clinician to discuss the problem further. We may be able to address your problem by telephone or video call, but if you need examining you will still be offered a face to face appointment at the surgery.

If your problem is of a non-urgent nature, you can submit an eConsult online, and we will respond within one working day. Click here for information on how the appointment system works.

Opening hours


Use our eConsult facility to get information or seek advice whenever or wherever it's convenient for you. We will respond within one working day.

At the Practice

Our doors are open weekdays 08:00-18:00, the 'phone lines are open until 18:30.

GP Extended Access

[This service is temporarily suspended during the COVID-19 pandemic] You can see a Liverpool GP for routine matters until 21:00 on weekdays, 09:00-16:00 on Saturdays and 09:00-13:00 on Sundays. If you would like to book one of these appointments, please call the surgery and book via our Care Navigators. These appointments are not with the Grassendale GPs.

Out of hours

If you cannot wait until we re-open you can access urgent advice via NHS 111 (by telephone or online at: or use eConsult to get advice and if necessary submit a request to one of our GPs.

Half-day closing

Usually in the last week of the month (except August & December) we shut for one afternoon at 13:00 to allow for training of our staff - for example the doctors being re-certified for their CPR and defibrillator training. Reminders will be posted on our Twitter feed and visible here on the website. This has been cancelled for the last few months due to COVID-19, but resumes from June.

The next half-day close is Wednesday 29th July 2020