During periods of very high demand we may temporarily suspend the PATCHS service. It will be reactivated the following day. This is for patient safety, as there is a finite capacity for clinicians to review online consultations in addition to the rest of their telephone and face-to-face appointments. If there is an urgent medical problem please call the surgery.
You can now ring on the day you wish to consult with a clinician, for an appointment the same day - whether this is for a routine or urgent matter. You must ring as soon as possible after 08:00, and appointments are of course finite, so if the appointments for that day have already been booked by other patients you will be asked to call back the next day unless it is an urgent medical problem which cannot wait. Patients calling with urgent problems when our appointments are full will be called back by the on-call GP to determine how we can help you.
If you aren't sure if your problem needs a discussion or examination with the doctor, try our eConsult service which will guide you to the most appropriate option, which may include self-help, or self-referral to other more appropriate local services such as Talk Liverpool or a local community pharmacy.
If you think you do need to talk to a doctor or nurse, please call 3176244 as soon as possible after 08:00. You may be called back by a clinician to discuss the problem further. We may be able to address your problem by telephone or video call, but if you need examining you will be offered a face to face appointment at the surgery.
The door is open 08:00-18:00 (telephones 08:00-18:30) Monday-Friday, excluding bank holidays.
Repeat prescription requests are best made online, however you can still drop off paper prescription requests in the letterbox.
We ask all those attending to continue to wear a face covering, and maintain a respectful social distance from others. A significant proportion of people attending the surgery are unwell or have underlying health problems, putting them at increased risk of harm from respiratory viruses such as influenza, RSV & COVID. Please be considerate of other patients when attending.
Use our PATCHS facility to get self-help information, or seek advice for you or your child. It is available from 08:00 on Monday until 18:30 on Friday. We will aim to respond within one working day. Please note that during periods of very high demand we may temporarily suspend the PATCHS service for patient safety. There is a finite limit to our clinician capacity and if we are going to be unable to review PATCHS within the one working day time-frame, in addition to the rest of the telephone and face-to-face appointments, then it is unsafe to allow more to be submitted. If there is an urgent medical problem please call the surgery. In the event of PATCHS suspension it will automatically be reactivated the following working day.
You can see a Liverpool GP for routine matters until 21:00 on weekdays, 09:00-16:00 on Saturdays and 09:00-13:00 on Sundays. If you would like one of these appointments, please call the surgery and book via our Care Navigators. These appointments are not with the Grassendale GPs.
If you cannot wait until we re-open you can access urgent advice online at: 111.nhs.uk or by telephoning 111.
Sometimes are we shut on a Thursday from 13:00 to allow for essential training of our staff - for example the doctors being re-certified for their CPR and defibrillator training. This is a maximum of ten times per year, and there is cover from the local 111 service for urgent matters that can't wait until the next day. Notice of these closures will be posted on the surgery gates, on our Twitter feed, and here on the website.
Thursday 28th September
Thursday 26th October
Thursday 30th November