On-the-day appointments for unexpected, medically urgent problems that cannot wait for a routine appointment are available every day.
If you aren't sure if your problem is urgent or not, try our eConsult service which will guide you to the most appropriate option.
If you do need to be seen, please call 3176244 as soon as possible after 08:00. If all the available appointments for the day have gone, you will be called back by the triage doctor to discuss the problem further.
If your problem is of a non-urgent nature, you can submit an eConsult online, and we will respond within two working days, or book a routine appointment using one of the apps or by telephone (these may be 2-3 weeks away). Click here for information on how to make an appointment.
Please note that different procedures are in place during the COVID-19 pandemic
NHS England has confirmed that unless something unusual or unexpected occurs with regards to Covid-19 rates, it intends treating the 25th May as a normal Bank Holiday, meaning that normal Out Of Hours arrangements will cover that day. Therefore we are not expecting to be open that day.
Use our eConsult facility to get information or seek advice whenever or wherever it's convenient. We will respond within one working day.
Our doors are open weekdays 08:00-18:00, 'phone lines open until 18:30.
[This service is temporarily suspended during the COVID-19 pandemic] You can see a Liverpool GP for routine matters until 21:00 on weekdays, 09:00-16:00 on Saturdays and 09:00-13:00 on Sundays. If you would like to book one of these appointments, please call the surgery and book via our Care Navigators. These appointments are not with the Grassendale GPs.
If you cannot wait until we re-open you can access urgent advice via NHS 111 (by telephone or online at: 111.nhs.uk) or use eConsult to get advice and if necessary submit a request to one of our GPs.
Usually in the last week of the month (except August & December) we shut for one afternoon at 13:00 to allow for training of our staff - for example the doctors being re-certified for their CPR and defibrillator training. Reminders will be posted on our Twitter feed and visible here on the website. So far during the Coronavirus pandemic these training sessions have been cancelled and we have been open as usual. This may restart in June.