In general, unless the doctor or nurse has specifically asked you to do so, there is no need to ring up for your results. All results are received electronically in to the practice and are reviewed by a doctor or nurse. If you have not heard from us, then the clinician is satisfied with the result, and no further action is required.
Please note that if you have had a test which was requested by the hospital at an out-patient appointment or during an in-patient stay, the results will be sent to them, not us. Occasionally they will write to us with those results, but this is not the default. If you have not heard from them and would like to know the result, try contacting their secretary at the hospital.
The easiest way to access your results is via the online access apps. Visit the online services page for information about how to register.
If you don't yet have access to the apps and would still like to know about your test results, then you can submit a request online.Request test results online
Usual estimated times for results to return are shown below, along with details on what the tests involve, and where you can have them done. Click on each of the headings below to expand the boxes and see more information.
During the COVID-19 pandemic special measures are in place
This service is no longer a drop-in service, and an appointment is required. Once a request is made, appointments are to be booked via Mersey Care’s Central Management Office: Telephone 0151 295 3400 and select option 4. Please note last entry is at 4.30pm. You no longer need to pick-up paper request forms from the practice, simply attend your appointment and the phlebotomy team will access the request on the computerised system.
There are a number of community clinics that provide the blood test (phlebotomy) service for us. The nearest clinic for most of our patients is at Garston, but a full list of clinics along with opening times can be found here. Results for blood tests vary from being back the next day, to taking at least three weeks, depending on their complexity and how often the lab processes that test. For example a full blood count will be processed the same day it is received by the lab, and the result sent across to us electronically the next day, whereas less frequently analysed tests such as for coeliac antibodies or vitamin D are processed as a batch once every few weeks by the lab, so take much longer for the result to come back. There is no need to ring for your results, if any of the results require action, we will contact you. If you like to know your results anyway, then the easiest way to do this is to register for online access and use an app.
During the COVID-19 pandemic special measures are in place
The radiology service is only performing investigations they deem to be urgent. Even if the GP or nurse at the practice believes the test is needed, there is no guarantee that it will be carried out - some requests are being rejected until after the pandemic and normal services resume.
X-rays and some ultrasound scans can be done locally at the South Liverpool Treatment Centre (Garston), or the York Centre (Smithdown Road behind Asda), in addition to the Royal Liverpool and Broadgreen hospitals. The doctor will usually make an electronic request for the test during your consultation. For X-rays you can simply present yourself at the radiology (X-ray) desk of the requested venue and they should be expecting you. Although the images are captured digitally whilst you are there, they then need to be examined by someone qualified to interpret them, usually a radiology doctor. It takes about a week for the report to come through. Your GP will not get to see the actual radiograph (image). Ultrasound scans are also requested electronically, but they will contact you to make an appointment. For some female ultrasound scans you may be asked to go to the Liverpool Women's Hospital. If you have been sent for an ultrasound scan, we will usually want to see you back for a review, and it is suggested that when you have had your scan, book an appointment with the doctor that sent you for it a week or two afterwards by which time the result should be available.
A heart tracing can be done the same day at the Royal Liverpool's drop-in service, or routinely at Garston or Old Swan. Often they will give you a copy of the heart tracing to take away and hand in to the practice, but even if they do not, the result will be available digitally and usually reviewed within a day or two. Additionally all heart tracings are reviewed by a cardiac physiologist or Consultant Cardiologist, who will pick up any subtle signs which might not be picked up by a non-specialist. Sometimes the doctor will want you to wear a monitor for a 24 hour period, for which you will have to attend on two consecutive days (first day to get fitted, second day to return the device) and these are usually fitted at the Royal, although you could also go Aintree or Whiston.
This can be done at Garston and you will attend on two consecutive days (first day to get fitted, second to return the device.) The data is then analysed and a report sent through to us in the post. The doctor will send a request to Garston and they will contact you arrange an appointment. The report can take a few weeks to come through. Usually the doctor will want you to come back for review, so once you have a date for the test, please come back for a follow-up appointment 2-3 weeks after that with the doctor who sent you for it.
These much more detailed, complex and expensive scans are still done at the main hospitals, and usually for our patients that will be the Royal or Broadgreen, although sometimes we also use The Walton Centre or Whiston. Results can take a week or so to come back, as they must be reported by an experienced radiology doctor. The GP will fill out a detailed request form about the problem under investigation, the findings so far, and what the clinical question to be answered is and send that to the hospital. They will then contact you directly to make the appointment. The scan request is always a specific query. We cannot request, and they will not perform, "whole body scans". If you have been sent for a scan, we will usually want to see you back for a review, and it is suggested that when you know when your scan date is you book an appointment with the doctor that sent you for it about two weeks afterwards to discuss the result.
These scans of the heart which use ultrasound can be requested if the GP wants to know how efficiently your heart is pumping, or if they want some more information about the heart valves. They are performed at all of the main hospitals in Merseyside, and booked through the e-Referrals System so you can select the location and date that suits you. The results will usually take over a week to come back, and are usually not suitable for explaining over the phone. If you have been sent for a scan like this, we will usually want to see you back for a review. We suggest that when you know your scan date, book an appointment with the GP for a couple of weeks after the scan date to discuss the result.
This test involves taking deep breaths and blowing as hard and for as long as you can into a special machine which will then tell us about your total lung capacity, and how quickly you can breathe the air out. Sometimes you will then be given a few puffs on an inhaler and the test repeated. These measurements help us to determine your lung function. If this is the first time you've done the test we will usually be wanting to see you back for a review, but we also periodically re-test those patients with a known diagnosis to monitor their condition, in which case follow-up in surgery may not be necessary. The tests are performed by a team from the Liverpool Heart and Chest Hospital, at community clinics across the city. A detailed information leaflet can be downloaded from the Liverpool Heart & Cest Hospital. Your GP will send a referral form to their office and they will contact you with an appointment.
These are done at the Royal or the Liverpool Women's Hospital. If you have had one before they ask that you have subsequent tests done on the same machine. Apparently there is some variation between the machines, and treatment progress is therefore best to be re-assessed on the same machine. These scans are booked via the e-Referrals System, and it takes a few weeks for the results to come back.