Prescriptions

The fastest, easiest and most convenient way to request your repeat prescriptions is online or through one of the many apps available. We strongly encourage you to use this service.

Prescriptions take 2 working days to be processed

If you have forgotten to order in time and are going to run out, the Care Navigators will ask the on-call doctor to review the request. If the doctors agrees that missing the medication might cause harm, they will process it that day. However, otherwise they will be processed in the normal way.

Requesting medication

If you do not wish, or are unable to use an online method of ordering, or perhaps the medication is not on your regular repeat list, then you will need to submit a written request by one of the following methods:

• E-mail lccg.grassendale@nhs.net
• On the right-hand side of your printed prescription there are tick-boxes next to each medication. Tick the boxes next to the ones you need, and drop it off at the surgery (there are post-boxes on the external gate if we're closed, and just inside the door when we're open)
• Complete a medication request form at reception and hand it to the receptionist

We are unable to accept telephone requests for repeat medications. This is for patient safety - many drug names are difficult to pronounce, and there are often drugs with phonetically similar names, which have completely different uses.

If you require your prescriptions to be posted back to you please enclose a stamped, addressed envelope and allow extra time for the post.

Please note that drugs which have not been set up for repeat which were given for a single episode of illness or which need review cannot be supplied in this way. You will need to complete an Additional Medication form and you may be asked to make an appointment for review with a GP.
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Since September 2017 pharmacies have not been permitted to order on your behalf. See this page for more information on Direct Patient Ordering.

Electronic Prescription Service

We now live with Phase 4 of the Electronic Prescription Service. You can read more about this on the NHS website. Benefits of electronic prescribing include:

• patients can collect repeat prescriptions from a pharmacy without visiting their GP, and won't have a paper prescription to lose
• prescribers can process prescriptions more efficiently and spend less time dealing with prescription queries
• pharmacies can reduce use of paper, have improved stock control, and provide a more efficient service to patients
• You may not have to wait as long at the pharmacy as your repeat prescriptions can be made ready before you arrive
• You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop