We currently have two methods for video consultations, AccuRx video and Patient Access, the differences are explained below. Please tell the Care Navigator which one you would like to book, as the procedure is different for the clinician calling you. We've given a few Top Tips for you below...
When the clinician is ready to start they will send you an SMS text message with a link. The link will open your smartphone's web browser and launch a web-based video chat.
Video consultations occur through the Patient Access app itself (on your phone or tablet), or in a web browser when logged in to your Patient Access account on the website, and needs to have an appointment booked in a clincian's surgery
The software providers have a help page with more detail about setting up and joining a video consultation.